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Djibouti eVisa Fees and Payment Methods

Understanding the fee structure and payment options for your Djibouti eVisa application is essential for a smooth application process. This page provides comprehensive information about costs, accepted payment methods, and refund policies.

Djibouti eVisa Fee Structure

The fees for a Djibouti eVisa vary depending on several factors, including the type of visa, processing speed, and in some cases, the applicant's nationality. The fee structure is designed to be transparent, with all costs clearly displayed during the application process.

The eVisa fee typically covers:

  • Processing of your application by immigration authorities
  • Electronic verification of your documents
  • Issuance of the electronic visa
  • Customer support throughout the application process
  • Secure online payment processing
Please note that fees are subject to change based on government regulations. Always check the current fee structure during the application process for the most up-to-date information.
Hand holding credit card in front of a laptop screen showing payment page
Visa Type Standard Processing (3-5 days) Express Processing (24-48 hours) Rush Processing (24 hours)
Tourist eVisa (90 days) $60 USD $90 USD $120 USD
Business eVisa (90 days) $70 USD $100 USD $130 USD
Transit eVisa (7 days) $40 USD $70 USD $100 USD

Service Fee Breakdown

The total fee you pay includes:

  • Government fee: Paid directly to the Djibouti government
  • Service fee: For processing your application
  • Processing fee: Varies based on the speed selected
  • Transaction fee: Small fee for secure payment processing

During the application process, you will see a detailed breakdown of these fees before making your payment.

Group and Family Applications

When applying for multiple travelers:

  • Each traveler requires a separate eVisa application
  • Each application incurs its own fee
  • Group payment options may be available for convenience
  • Family applications can be linked for easier processing

For large groups or corporate bookings, please contact our support team to discuss potential group rates or streamlined application processes.

Accepted Payment Methods

Credit and Debit Cards

The Djibouti eVisa application system accepts payments from all major credit and debit cards, including:

Visa

MasterCard

American Express

Discover

When using a credit or debit card for payment:

  • Ensure the card is enabled for international transactions
  • Verify that the card has sufficient funds available
  • Check that the card is not expired or near its expiration date
  • Ensure the billing address matches what's on file with your card issuer
For security reasons, some banks may require additional verification for online international transactions. If you encounter issues, contact your bank to authorize the payment.

Other Payment Options

In addition to credit and debit cards, the following payment methods may be available:

PayPal

PayPal offers a secure way to pay online without sharing your financial information. You can use your PayPal balance or link your bank account or credit card to your PayPal account.

Bank Transfer

For certain applications, especially group bookings or corporate applications, bank transfer options may be available. This method typically takes longer to process and may delay your application.

Payment Security

All payments are processed through a secure payment gateway that employs industry-standard encryption and security protocols:

  • SSL Encryption: All payment data is encrypted using secure socket layer technology
  • PCI DSS Compliance: Our payment processing adheres to Payment Card Industry Data Security Standards
  • Fraud Detection: Advanced systems monitor for suspicious activity
  • No Stored Card Data: Your complete card details are not stored on our servers

Secure and Transparent Payment Process

Our streamlined payment system ensures your transaction is processed safely and efficiently.

Apply and Pay Now

Refund Policy

Refund Conditions

Our refund policy for Djibouti eVisa applications is designed to be fair and transparent. Please review the following conditions carefully:

Scenario Refund Eligibility
Application not yet submitted (payment made but form not completed) Full refund minus processing fee
Application submitted but not yet processed Partial refund (70% of visa fee)
Application in processing Partial refund (50% of visa fee)
Visa application denied No refund (government processing fee is non-refundable)
Visa approved No refund
Duplicate payment Full refund of the duplicate amount
Technical error during payment Full refund if service not delivered

Process for Requesting Refunds

To request a refund for your Djibouti eVisa application, please follow these steps:

  1. Contact our customer support team via email at support@evisa.express
  2. Include your application reference number in the subject line
  3. Provide details about the reason for your refund request
  4. Include any relevant documentation or evidence to support your request

Timeframe for Refund Processing

Once your refund request is approved:

  • Credit/debit card refunds typically take 5-10 business days to appear on your statement
  • PayPal refunds are usually processed within 3-5 business days
  • Bank transfer refunds may take 7-14 business days depending on your bank
Please note that refund processing times are estimates and may vary depending on your payment provider and banking institution.

Additional Fees and Charges

Expedited Processing Fees

If you need your Djibouti eVisa processed quickly, expedited options are available for an additional fee:

  • Express Processing: 24-48 hours (additional $30 USD)
  • Rush Processing: 24 hours or less (additional $60 USD)

Expedited processing is recommended for travelers who:

  • Have urgent travel plans
  • Are applying close to their departure date
  • Need certainty about their visa status quickly
Expedited processing fees are in addition to the standard visa fee and are non-refundable even if the visa is denied.

Amendment Fees

If you need to make changes to your application after submission, amendment fees may apply:

  • Minor corrections: $20 USD (e.g., fixing typos)
  • Major changes: $40 USD (e.g., changing travel dates)
  • Complete application revision: $50 USD

To avoid amendment fees, carefully review all information before submitting your application. Common errors include:

  • Misspelled names
  • Incorrect passport numbers
  • Wrong travel dates
  • Errors in personal information
Some changes may require a completely new application rather than an amendment, especially if the visa has already been issued.

Other Potential Charges

Be aware of these additional charges that may apply in certain situations:

  • Currency conversion fees: Your bank may charge a fee for transactions in a different currency
  • International transaction fees: Some cards charge a percentage for international purchases
  • Document verification: In some cases, additional verification of documents may incur a fee
  • Special handling: For complex cases requiring manual review

To minimize additional charges:

  • Use a credit card with no foreign transaction fees
  • Ensure all documents meet requirements the first time
  • Apply well in advance to avoid expedited processing fees
  • Double-check all information before submission

Troubleshooting Payment Issues

Common Payment Problems and Solutions

Possible causes:

  • Insufficient funds in your account
  • Card not enabled for international transactions
  • Security measures triggered by your bank
  • Incorrect card details entered

Solutions:

  • Check your account balance
  • Contact your bank to authorize international transactions
  • Verify all card information is entered correctly
  • Try an alternative payment method

Possible causes:

  • Browser compatibility issues
  • Unstable internet connection
  • Browser cache or cookie problems
  • Security software blocking the transaction

Solutions:

  • Try a different browser (Chrome, Firefox, Safari)
  • Clear your browser cache and cookies
  • Check your internet connection
  • Temporarily disable browser extensions
  • Try using a different device

Possible causes:

  • Submitting payment multiple times
  • Refreshing the payment page
  • Temporary authorization holds by your bank

Solutions:

  • Check if you received multiple confirmation emails
  • Contact our support team with transaction details
  • Verify with your bank if there are multiple charges or just authorization holds

Note: Authorization holds typically disappear within 3-5 business days if the transaction was not completed.

Possible causes:

  • Email delivery delays
  • Email filtered to spam/junk folder
  • Incorrect email address provided
  • Technical issue with the confirmation system

Solutions:

  • Check your spam/junk email folders
  • Add our email domain to your safe senders list
  • Contact our support team with your payment details
  • Verify the email address you provided during application

Payment Support

If you encounter any issues with your payment, our support team is ready to assist you:

Email Support

For payment-related issues, email us at support@evisa.express with the following information:

  • Your application reference number (if available)
  • Date and time of the attempted payment
  • Last four digits of the card used
  • Description of the issue encountered
  • Any error messages received

Our team typically responds within 24 hours.

Phone Support

For urgent payment issues, you can contact our payment support team by phone:

  • English: +44 2031 293 603 (Monday to Friday, 8am to 4pm GMT+2)
  • English: +1 929 238 1300 (Monday to Friday, 8am to 4pm GMT+2)

Please have your application reference number and payment details ready when calling.

Payment Protection

Our payment system includes fraud protection and dispute resolution processes. If you believe you've been incorrectly charged, we will work with you to investigate and resolve the issue promptly.